Sanskriti Banarasi Saree – Store Policies

Welcome to Sanskriti Banarasi Saree. These policies are designed to provide a transparent and trustworthy shopping experience for our customers. By placing an order with us, you agree to the terms and conditions mentioned below.

1. Order Policy

• All orders are processed only after successful payment confirmation.
• Customers will receive order confirmation through WhatsApp, SMS, or Email.
• Orders placed on Sundays or public holidays may be processed on the next working day.
• Sanskriti Banarasi Saree reserves the right to cancel any order due to stock unavailability, pricing errors, or suspicious activity.

2. Pricing Policy

• All prices displayed on our website or social media pages are in Indian Rupees (INR).
• Prices may change without prior notice depending on market rates, fabric costs, or seasonal demand.
• Discounts and promotional offers are valid only for a limited period.

3. Payment Policy

• We accept UPI, Net Banking, Debit/Credit Cards, Wallets, and Bank Transfers.
• Cash on Delivery (COD) is available only on selected products or locations.
• Orders with failed or pending payments will not be processed.
• Customers are responsible for providing correct payment details.

4. Shipping & Delivery Policy

• Orders are usually dispatched within 1–3 business days.
• Delivery across India generally takes 3–7 business days depending on the location.
• International shipping timelines may vary according to customs and courier services.
• Delivery delays caused by weather conditions, courier issues, festivals, or natural disasters are beyond our control.
• Customers will receive a tracking ID once the order is shipped.

5. Return & Exchange Policy

• Customers must request a return or exchange within 3 days of delivery.
• Products must be unused, unwashed, and returned with original packaging and tags.
• Sarees with fall-pico, blouse stitching, alterations, or customization are not eligible for return/exchange.
• Exchange is subject to stock availability.
• Return shipping charges may be borne by the customer unless the product received is damaged or incorrect.

6. Refund Policy

• Refunds are processed only after successful inspection of the returned product.
• Refunds are generally completed within 5–7 business days.
• Refunds for prepaid orders will be sent to the original payment method.
• COD refunds will be transferred to the customer’s bank account.
• Shipping charges are non-refundable unless the error is from our side.

7. Cancellation Policy

• Customers may cancel their order before dispatch.
• Once the order has been shipped, cancellation requests will not be accepted.
• Refunds for cancelled prepaid orders will be processed within 3–5 business days.

8. Damaged or Incorrect Product Policy

• Customers must report damaged, defective, or incorrect products within 24 hours of delivery.
• A clear unboxing video and product images are mandatory for claim verification.
• Claims without proof may not be accepted.
• After verification, we will provide replacement, exchange, or refund support.

9. Product Color & Design Disclaimer

• Actual saree colors may slightly vary due to mobile screen or monitor settings.
• Handloom Banarasi sarees may have slight irregularities which are natural characteristics of handmade products.
• Minor weaving or thread variations should not be considered defects.

10. Privacy Policy

• Customer information such as phone number, address, and email will remain confidential.
• We do not sell or share customer data with third parties except for delivery and payment processing purposes.
• Secure payment gateways are used to protect transaction details.

11. Intellectual Property Policy

• All product images, videos, logos, designs, and content used by Sanskriti Banarasi Saree are protected intellectual property.
• Unauthorized copying, resale, or misuse of our content is strictly prohibited.

12. Customer Support

• Customers can contact us through WhatsApp, Instagram, Facebook, or Email for any support.
• Support timing: Monday to Saturday, 10 AM – 7 PM.
• We aim to respond to all customer queries within 24 hours.

13. Legal Disclaimer

• Sanskriti Banarasi Saree reserves the right to modify these policies at any time without prior notice.
• Any disputes will be subject to the jurisdiction of Varanasi, Uttar Pradesh, India.

Thank you for shopping with Sanskriti Banarasi Saree. We are committed to delivering authentic Banarasi elegance with trust and quality.

© Sanskriti Banarasi Saree – All Rights Reserved